Our Customer Service team is always ready to answer your questions. Contact us by filling out the contact form here, or by phone +31 (0)20 445 4305, Monday to Friday from 9:30 till 17:30.

We can assist you for example with:

– Detailed product information
– Questions about your order
– Exchange and return queries
– Placing an order

Below you will find questions that are frequently asked.

PLACING AN ORDER STEP BY STEP


Comunque… is an online shop that is open 24 hour a day, 365 days a year.
Below you will find a step by step guide on how to shop with us. For any further explanations you can always contact us during office hours.

Step 1 Placing an item in your shopping bag
· Go to the product of your choice, select a color and size, and click on the ‘Add to your shopping bag’.
· Have you placed all your chosen products in the shopping bag? Go to the shopping bag at the top right on the webpage. Here you can adjust the size and quantity of the ordered products.
· After adjusting click on ‘Calculate shipping’ and the total amount will be updated.
· Are you done shopping? Click on ‘Proceed to check-out’ button.

Step 2 Your personal details
· In order to process your order we ask for some personal details. If you already have an account with us you can log in directly with your e-mail and password after clicking on the ‘returning costumer’ link.
· If you are ordering with us for the first time you have to create an account with your password.

Step 3 Choose payment option
· In the next step, still on the ‘billing details’ page, you choose a payment method. This can be done via online payment or by bank transfer.
· After choosing your preferred option, you will be asked to fill in your personal payment information.
· Once you have completed these steps and your payment command has been confirmed, the actual payment will automatically be processed and you will receive by e-mail a confirmation.

Note that the accountholder of Comunque… is Mercurius Mode Accessoires and that the payment transactions that Comunque… operates are all safely protected by the payment system Paypal. All information that is exchanged by means of payment are encoded through the SSL-protocol. This information cannot be tracked, intercepted or used by a third party. Neither will they be saved in our computer system.


SHIPPING COSTS AND DELIVERYTIME

  • EUROPEAN UNION: We offer free shipping within the EU for all orders. Your order will be shipped through TNT express.
  • Outside Europe: Any deliveries outside Europe costs € 24,95.Your order will be shipped through TNT Express. Deliverytime 5-10 workingdays.

As soon as the transaction for your order has been successfully completed, we strive to dispatch your order the same day.


PAYMENT METHODS

Our payment Methods

Transactions effected on Comunque.eu are rendered secure by the Paypal payment system (www.paypal.com). All information exchanged to process the payment is encrypted using the SSL protocol. These data cannot be detected, intercepted or used by third parties, and are not kept on our computer systems either.

Master card
With our protected Paypal system, you can pay on a safe way with your Master card. MasterCard® precise code™ is a new service of MasterCard for internet payments. MasterCard® SecureCode™ protects you even better.
More information about Mastercard >>

Visa card
With our protected Paypal system, you can pay on a safe way with your Visa card.
Visa card® precise code™ is a new service of Visa for internet payments. Visa card® precise code™ protects you even better.
More information about Visa Card >>

Paypal
You can use your bank account and / or credit card to your PayPal account link. This way you can decide how you want to pay and you do not have to worry whether sufficient funds in your Paypal account.
More information about Paypal >>

American Express
With our protected Paypal system, you can pay on a safe way with your American Express card.
More information about American Express >>

Bank Transfer
You can also transfer the money through a bank transfer:

Dutch account
Account holder: Mercurius Mode Accessoires
Account number 65.58.42.926
IBAN: NL05 INGB 0655 8429 26
BIC: INGBNL2A
Don’t forget to place your ordernumber with the transfer.


RETURNS and EXCHANGES

TRIAL PERIOD
For each purchase item, sale items included, there is a trial period of 14 days. Is a product not to your liking or would you prefer to receive a different size or color? Report us the return simply via this form and send us back the product send your package via the post office or another courier service, the cost will be at your own expenses. Attention: the costs of insufficient stamped packages will be recovered from the sender. After receiving your returned item(s), the total amount will be refunded to you within 10 days.

The return address is:
Comunque…
Handweg 103D
1185TV Amstelveen
The Netherlands

CONDITIONS RETURNS AND EXCHANGES
The product may be tried on but should be returned; undamaged, including the original tag and in somewhat the original packaging. All items
will be checked upon receipt. When a damaged item is returned, the purchase price may be charged.


WASHING INSTRUCTIONS

HOW TO CARE FOR YOUR DELICATE SCARVES

Hand Wash

When washing by hand, prevent soaking the garment as this causes fibers to lose their elasticity. It is very important to thoroughly rinse all traces of soap, and gently squeeze out any excess water. A maximum temperature of 30°C is enough to clean and refresh your clothing.

Machine Wash

The key rule when doing your laundry is to wash them on a low temperature with a good detergent that is especially made for the garments you are cleaning. This way you can protect your clothes from aging to fast. Any sheer garments should always be placed in a washing-bag to ensure the best care.

Drying

Tumble drying your delicate scarves is generally not a good idea, as the scarves might shrink and wear faster. There are exceptions from the rule, but special care should be taken with certain scarves and tumble drying should be avoided: Cotton knitwear because of shrinkage, wool because of felt formation, silk and polyacrylic articles because of heat damage. We advise you to dry your scarves flat or on a clothing hanger to be on the safe side.

Laundry and Label Care Symbols

Always read the care instructions on the label before washing a garment. The symbols used on the care label is normally divided into 5 categories: Washing, bleaching, ironing, dry cleaning and tumble drying.

Wash

Machine Wash, Heat

Machine Wash, Warm

Machine Wash, Warm
Permanent Press

Machine Wash, Low

Machine Wash, Low
Permanent Press

Low Wash
Delicate/gentle cycle
Cold Wash
Delicate/gentle cycle
Hand Wash

Do Not Wash

Bleach
Chlorine Bleach AllowedDo Not Bleach

Iron

High HeatMedium HeatLow HeatDo Not Iron
 Dry Clean
Dry Cleanable in All Solvents

Professional Drycleaner

Do Not Dry Clean

Symbols with P or F cannot usually be cleaned with tetra or tri.
The letters mainly relate to dry cleaning and indicate what solvent to be used.
The line under the circle means: light load, high dry laundry/water ratio, little mechanical movement, short cleaning, rinsing and spin times, and most importantly no added water.Tumble Dry

Tumbled Dry on High HeatTumbled Dry on Low HeatDo not Tumble Dry

FILE A COMPLAINT


Our team are always striving to provide you with quick and good service.
However, if you wish to file a complaint, please inform us as quickly as possible so that we can process the information in an effective and good manner.
Please send us an e-mail or send a complaint letter to the address below. Kindly describe the complaint carefully and indicate, if relevant; the order number and purchase date. You will receive an answer within 7 working days about the settlement of your complaint.

Comunque…
Att: Customer Service
Handweg 103 D
1185 TV Amstelveen
The Netherlands


WARRANTY

you only have a warranty with legitimate complaint. The complaint is justified if it is not caused by:

damage by intent or by negligence (eg laundry, fall and / or impact damage);
improper use or improper maintenance;
normal wear and tear and / or
damaged by the failure or incorrect observance of the instructions.


NEWSLETTER

We send out frequent updates about new arrivals, sales and special offers. Each newsletter is carefully put together and we employ a secured opt-in system. Your personal information will never be made available to third parties. You can always choose to unsubscribe to the newsletter.

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